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"It is not the
quantity but the quality of knowledge which
determines the mind's dignity."
- William Ellery
Quality is always high in our service business. We
maintain quality standards for the services we offer
through trained quality operation staff,
standardized procedure set meeting ISO and an
experienced outsourcing management team.
All data/image received from the customer will be
processed according to the following four
procedures.
Pre-Process checking
All image/data files received are checked against
the pre-agreed specification in terms of volume and
format to ensure that no missing files occur during
transmission. The checked files are then be grouped
into batches and for some cases, depending on the
specification and workflow, the image files are
segregated into portion to ensure the
confidentiality of the file. Normally each batch is
assigned to dedicated workstation for processing.
Data/Image
Processing
To ensure confidentiality, all external port, floppy
drive, zip drive and CD writer of the workstations
are disabled. Domain security control is also
implemented where each operator is assigned with his
or her own password, protecting it from unauthorized
viewing or use.
A progress monitoring software is installed to
monitor the progress of the project including
overall throughput, individual workstation
throughput, error rate as well as outstanding
volume, making sure the production is managed
according to schedule.
After processing, the completed batch together with
the operator signed off work list would then be
passed for quality checking.
Post Processing
Quality check is carried out upon receipt of the
files. Unqualified items are sent to rework. Special
training or investigation is carried out for any
abnormality in error rate.
The qualified files is aggregated and grouped into
batches for transmission.
Transmission &
Retention
The completed
batches are exported to the customer with a
completion work sheet.
If the transmission is done via Internet FTP
transfer, the data will be encrypted prior to
transmission to enhance overall security. The
completed data is retained in the center for a
period of time previously agreed with the customer.
Upon expiry of the retention period, all data/image
are disposed according to customer requirement
within secured enclosure, witnessed and documented.
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